Shipping Policy

Welcome to Ropa Collections! We are committed to delivering your orders safely and efficiently. This Shipping Policy explains our order processing, shipping timelines, delivery charges, and other important details.

1. Order Processing

Orders are generally processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You may receive a confirmation call or message to verify your order before dispatch.
Processing times may vary during sales, promotions, or high-demand periods.

2. Shipping & Delivery Time

Major Cities: Estimated delivery within 2–4 business days.
Other Cities & Areas: Estimated delivery within 3–7 business days.
Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.
Any promotional free-shipping offers will be clearly mentioned on our website.
Additional charges for special delivery services may apply where applicable.

4. Order Tracking

Once your order has been dispatched, you may receive tracking details through SMS, WhatsApp, or email, where available.

You can use these details to track your shipment and check its delivery status.

5. Cash on Delivery (COD)

Ropa Collections may offer Cash on Delivery (COD) on eligible orders.

Customers are requested to provide accurate contact and delivery information.
Please keep the payment amount ready when the courier arrives.
Orders may be confirmed by phone or message before dispatch.

6. Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate shipping details.

Ropa Collections will not be responsible for delays caused by incorrect addresses, incomplete contact information, or unsuccessful delivery attempts.

If a delivery attempt fails, the courier may contact you to arrange another attempt.

7. Delayed or Lost Shipments

Although we work with reliable delivery partners, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team so we can assist you.

8. International Shipping

At present, shipping availability depends on the delivery locations supported by Ropa Collections. Any available international shipping options, charges, and estimated delivery times will be communicated before order confirmation.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and share clear pictures or videos of the package and product so our team can review the issue.